Refund Policy

We want you happy with your headlights. Here is exactly how refunds and re-services work.

Satisfaction guarantee

If you are not satisfied with the result, contact us within 48 hours of the appointment and we will return to re-do the lenses at no charge. If you are still not satisfied after the re-service, we will refund the price of the affected service — but only if the restoration did not improve the headlight. In plain terms, refunds apply when a lens is no clearer or brighter after our work than it was before, or when the restoration caused the lens to look worse. If your headlights did improve and you simply want them even clearer, we will re-service them at no charge instead — we do not refund a successful restoration. This keeps the guarantee fair for both sides and prevents the policy from being taken advantage of.

Warranty re-service

Lenses treated with a UV-cured clear coat are covered by the warranty period stated in your service confirmation. If a covered lens yellows, fades or oxidizes within that period, we will restore it again at no charge. The warranty covers the treated lenses only — it does not cover damage from accidents, abrasion, harsh chemicals or vehicle body work performed after service.

Cancellations

Appointments can be rescheduled or canceled free of charge — just let us know by phone or text as early as you can. There is no deposit and no cancellation fee for standard bookings.

How refunds are issued

Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or card issuer.

Contact

For a refund or re-service, call or text (707) 365-9651 or email luxlensesrestoration@gmail.com. Include the date of your appointment and a photo of the headlights if possible.